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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michael Morris

Michael Morris

March 5, 2026

5  out of  5
rating by Michael Morris
"Very helpful! They got me a lower premium for my home insurance, and Mikayla was very fast and responsive!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Darklady Sixtyseven

February 24, 2026

1  out of  5
rating by Darklady Sixtyseven
"My experience so far at this state farm office has been horrid. I was in an auto accident at the fault of one of Jake's clients last fall, and have yet to hear about anything regarding the accident other than a claim number. I have left multiple voice-mail but have yet to hear from any agent. I only gave 1 star because it wouldn't let ne leave zero."
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India Peggs

February 20, 2026

5  out of  5
rating by India Peggs
"Highly recommend! Nikki made things so easy to understand especially as a first policy holder. She walked me through everything and was able to quickly provide me a very affordable quote! Hope to do business with Jakes office for a long time!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jake Lohri’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Mineral Wells ."
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Sheena Keys

February 4, 2026

5  out of  5
rating by Sheena Keys
"They are very caring and very friendly they have absolutely amazing staff and treat there customers with the upmost respect they are caring very great place and I wouldn't want to go through anyone else for insurance"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Mineral Wells to know that you had such a wonderful experience with us here on State Farm Agent Jake Lohri’s Team."
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Heather Grant

February 4, 2026

5  out of  5
rating by Heather Grant
"I recently looked at and then purchased a new vehicle. After the inital call, I was able work with Mikayla through text to get everything changed as well as her sending my new card. It made the process super easy and convenient."
We responded:
"Thank you so much for the 5-star rating, Heather! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Benjamin Gandee

January 30, 2026

5  out of  5
rating by Benjamin Gandee
"Great to work with! Pleasant and professional! Mikayla was wonderful."
We responded:
"Thank you so much for the 5-star rating, Benjamin! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Angie Collins

January 27, 2026

5  out of  5
rating by Angie Collins
"I added an additional vehicle to our policy and the lady I spoke with made it extremely easy and helped me get some additional discounts. State Farm gives me peace of mind with their knowledgeable staff."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jake Lohri’s Team. "
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Harley Scamehorn

January 14, 2026

5  out of  5
rating by Harley Scamehorn
"Just started my policy with them very friendly and welcoming and helped me tremendously though all the hassle of finding the best quote"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Harley, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jake Lohri’s Team—we are always here to help! "
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Josh Hall

December 23, 2025

5  out of  5
rating by Josh Hall
"State Farm and this office in particular have always treated me great!"
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Tiffany

December 15, 2025

5  out of  5
rating by Tiffany
"Nikki was amazing and quick with our quote and payment process. Very pleased. Thank you"
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Nikki Lockhart

December 13, 2025

5  out of  5
rating by Nikki Lockhart
"Nikki was great to work with! So kind and friendly."
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Woody Twyman

December 10, 2025

5  out of  5
rating by Woody Twyman
"Prompt and willing to take their time with you. Try and help you get the right policy without pressure."
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Mark Steele

December 2, 2025

5  out of  5
rating by Mark Steele
"Office is very helpful with all my questions, very quick to respond."
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maria dressler

November 25, 2025

5  out of  5
rating by maria dressler
"Very nice lady I talk too vey helpful and friendly."
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Madelynn Cogar

November 21, 2025

5  out of  5
rating by Madelynn Cogar
"Super easy to work with! Nikki is wonderful and so helpful!"
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Courtney Whiting

November 21, 2025

5  out of  5
rating by Courtney Whiting
"I went into Statefarm hoping I’d walk out with a cheaper insurance premium and that’s just what happened, THANKS to Nikki Buffington! She’s truly a God sent."
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jessica oldaker

November 20, 2025

5  out of  5
rating by jessica oldaker
"Excellent, quick service adding a vehicle to my policy."
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Skylier Litton

November 17, 2025

5  out of  5
rating by Skylier Litton
"Very awesome to work with and very informative to help me with what I needed."
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Erin Fleak

November 7, 2025

5  out of  5
rating by Erin Fleak
"They are very helpful, easy to work with and will go above and beyond to make sure you are getting the best coverage for your money! I highly recommend!!!"
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Tessa Liston

November 6, 2025

5  out of  5
rating by Tessa Liston
"I am so impressed with the agents at Jake’s State Farm office! They saved me money and are so professional and knowledgeable about their products. I 100% recommend them to everyone I talk to. Thank you so much for your hard work and you got yourself a new customer."
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Kelly Yoak

November 6, 2025

5  out of  5
rating by Kelly Yoak
"Nikki was wonderful to work with. She was very friendly, efficient and a wonderful multi-tasker in comparing several policies at a time and added discounts to get the one that works best for our family. I truly appreciated all her efforts and am glad I switched to State Farm,"
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Kayla Clark

November 4, 2025

5  out of  5
rating by Kayla Clark
"Nikki was the absolute best at helping me find the exact coverage I needed. I really appreciated all the help I got!"
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Phillip Gaver

October 23, 2025

5  out of  5
rating by Phillip Gaver
"I have never had to use this insurance yet but so far State Farm has been helpful with retrieving my payments for me"
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Sherry Matheny

October 17, 2025

5  out of  5
rating by Sherry Matheny
"Nikki made our transition to their agency seamless and in a timely manner."
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Jeannie Hartford

October 14, 2025

5  out of  5
rating by Jeannie Hartford
"Nikki managed to cancel my insurance from the state I used to live in, implement a new one for my current state, and send me proof of updated insurance all before my number was called at the DMV. She is very helpful, thorough, quick, and was able to do it all remotely. I highly recommend working with her."